FAQs

About Us

Why should I buy from you?
  • Free Shipping
  • Hassle Free Returns
  • 75% Off Retail Prices.
  • Expert Customer Care.
  • Secure Online Shopping.
  • Lowest Prices Guaranteed.
  • Over 200,000 Rugs in Stock.
  • 30Day Returns & No Restocking Fee.
  • All Rugs are Shipped Within 24-48hrs.
  • Over 375,000 Rugs Shipped Since 2001.
  • 5% Bonus Store Credit on all your Orders.
  • Direct Manufacturing & No Retail Overheads.
  • Proud Member of BBB (Better Business Bureau).
How long have you been in business?

We are a family business with over 35 years of trading experience in floor covering rugs. So you can rest assured that with our connections overseas, and our direct buying/manufacturing ability, you'll receive top quality product at a fraction of its retail price.

What are others saying about us?

With over 600,000 rugs shipped since 2001, you can rest assured that we have accumulated a large number of satisfied customers.

Shipping

How do you ship and what is the estimated delivery time?

We ship DHL or FedEx. All of our rugs are in stock and ship within 24hrs of your order time. On average, delivery takes 4-6 business days.

How much will I have to pay for shipping?

Nothing! We offer FREE shipping to your door on all rugs with no minimum purchase required.

Can I delay the shipment of my order?

Yes. To place an order with a delayed shipping date its best that you call us to place your order, and our customer representative will better assist you with all available shipping dates.

Will I pay for shipping back?

Buyer is responsible for all returns. However, we will help you with rates and other necessary details. We have warehouses in Switzerland and the United States and you may use the nearest to you in the event of a return, which we'll email you it's returns details and return authorization number for.

Taxes & Fees

Will I have to pay sales tax on my purchase?

Buyer will not have to pay any taxes. The prices listed online are the final cost for each rug.

Need Assistance?

1800-647-934

info@aurugs.com

Hours

Telephone and email customer service available 7 days a week, 24 hrs a day